{"id":15,"date":"2026-04-10T01:06:21","date_gmt":"2026-04-10T01:06:21","guid":{"rendered":"https:\/\/agrinextglobal.com\/export\/?page_id=15"},"modified":"2026-04-10T01:06:21","modified_gmt":"2026-04-10T01:06:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/agrinextglobal.com\/export\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p data-path-to-node=\"3\">At <b data-path-to-node=\"3\" data-index-in-node=\"3\">AgriNext Global | Export Store<\/b>, we take immense pride in the quality of our agricultural products. Given the nature of our commodities (perishable\/semi-perishable), we maintain a strict policy to ensure food safety and international trade compliance.<\/p>\n<h3 data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">1. Scope of Policy<\/b><\/h3>\n<p data-path-to-node=\"5\">Due to international food safety regulations and the nature of export logistics, we generally <b data-path-to-node=\"5\" data-index-in-node=\"94\">do not accept returns<\/b> once a shipment has departed from Bangladesh. However, we offer refunds or replacements under specific, documented circumstances.<\/p>\n<h3 data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">2. Eligibility for Claims<\/b><\/h3>\n<p data-path-to-node=\"7\">You may file a claim for a refund or replacement if:<\/p>\n<ul>\n<li data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Wrong Product Received:<\/b> The item delivered does not match the product specified in the proforma invoice.<\/li>\n<li data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Severe Damage\/Contamination:<\/b> The product arrived in a condition that renders it unusable (e.g., severe mold, chemical contamination), provided it was not caused by shipping delays or carrier negligence.<\/li>\n<li data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Quantity Discrepancy:<\/b> The weight or quantity is significantly lower than the amount specified in the Packing List.<\/li>\n<\/ul>\n<h3 data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">3. Claim Submission Window<\/b><\/h3>\n<ul>\n<li data-path-to-node=\"10,0,0\">All issues must be reported within <b data-path-to-node=\"10,0,0\" data-index-in-node=\"35\">72 hours (3 business days)<\/b> of the cargo&#8217;s arrival at the destination port\/airport.<\/li>\n<li data-path-to-node=\"10,1,0\">Claims made after this window will not be entertained.<\/li>\n<\/ul>\n<h3 data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">4. Required Documentation<\/b><\/h3>\n<p data-path-to-node=\"12\">To process a claim, you must provide the following evidence to <b data-path-to-node=\"12\" data-index-in-node=\"63\">export@agrinextglobal.com<\/b>:<\/p>\n<ul>\n<li data-path-to-node=\"13,0,0\">Clear photos and high-resolution <b data-path-to-node=\"13,0,0\" data-index-in-node=\"33\">Unboxing Videos<\/b> showing the damaged goods and the shipping labels.<\/li>\n<li data-path-to-node=\"13,1,0\">A copy of the Inspection Report or a statement from the clearing agent.<\/li>\n<li data-path-to-node=\"13,2,0\">Batch number or lot details if applicable.<\/li>\n<\/ul>\n<h3 data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">5. Refund &amp; Resolution Process<\/b><\/h3>\n<p data-path-to-node=\"15\">Once your claim is verified and approved by our quality control team, we will offer one of the following:<\/p>\n<p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Credit Note:<\/b> The value of the damaged portion will be deducted from your next order.<\/p>\n<p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Replacement:<\/b> We will ship the replacement goods in your next scheduled shipment at no extra product cost.<\/p>\n<p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Partial\/Full Refund:<\/b> In exceptional cases, a refund will be processed via the original payment method (T\/T) within 14 business days.<\/p>\n<h3 data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">6. Non-Refundable Situations<\/b><\/h3>\n<p data-path-to-node=\"18\">We cannot issue refunds for:<\/p>\n<ul>\n<li data-path-to-node=\"19,0,0\">Delays in delivery caused by the shipping line or customs clearance at the destination.<\/li>\n<li data-path-to-node=\"19,1,0\">Products damaged due to improper storage by the buyer after delivery.<\/li>\n<li data-path-to-node=\"19,2,0\">Small natural variations in color, size, or aroma which are inherent to natural agricultural crops.<\/li>\n<li data-path-to-node=\"19,3,0\">Shipments rejected by the buyer\u2019s country due to sudden changes in local import laws.<\/li>\n<\/ul>\n<h3 data-path-to-node=\"20\"><b data-path-to-node=\"20\" data-index-in-node=\"0\">7. Cancellation Policy<\/b><\/h3>\n<p data-path-to-node=\"21\">Orders can be canceled within <b data-path-to-node=\"21\" data-index-in-node=\"30\">48 hours<\/b> of payment. Once processing and packaging have commenced, or the Phytosanitary certificate has been issued, a cancellation fee may apply.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At AgriNext Global | Export Store, we take immense pride in the quality of our agricultural products. Given the nature of our commodities (perishable\/semi-perishable), we maintain a strict policy to ensure food safety and international trade compliance. 1. Scope of Policy Due to international food safety regulations and the nature of export logistics, we generally &#8230; <a title=\"Refund and Returns Policy\" class=\"read-more\" href=\"https:\/\/agrinextglobal.com\/export\/refund_returns\/\" aria-label=\"Read more about Refund and Returns Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - AgriNext Global | Export Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/agrinextglobal.com\/export\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - AgriNext Global | Export Store\" \/>\n<meta property=\"og:description\" content=\"At AgriNext Global | Export Store, we take immense pride in the quality of our agricultural products. 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As a dedicated wing of AgriNext Global, our export store is specifically designed to meet the rigorous demands of international buyers, wholesalers, and distributors across the\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/agrinextglobal.com\/export\/privacy-policy\/","url_meta":{"origin":15,"position":4},"title":"Privacy Policy","author":"muktodhara","date":"April 10, 2026","format":false,"excerpt":"Effective Date: April 10, 2026 At AgriNext Global | Export Store, accessible viaagrinextglobal.com\/export\/, we prioritize the privacy of our global visitors and business partners. This Privacy Policy document outlines the types of information we collect and record, and how we use it. 1. 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